Overview
Welcome to TokenSmind. This privacy policy explains how we collect, use, store, and protect your personal information. We understand how important your personal information is to you and will do our best to keep it secure. By using our services, you agree to the data practices described in this privacy policy.Company information
TokenSmind is operated by Shenzhen Ciyuan Xinzhi Technology Co., Ltd. Our servers and databases are hosted on cloud platforms that meet international security standards, helping ensure the security and reliability of data processing.Information we collect
What we collect
- Account information: When you register for a TokenSmind account, we collect the email address, username, and password you provide.
- Usage data: We collect information about how you use our services, including:
- API call records
- Model usage
- Token consumption
- IP address and device information
- Application identifiers related to model requests
- Payment information: If you purchase our services, we collect the payment information we need; full payment card details are handled securely by our payment processing partners.
- Business information (where applicable): For enterprise customers, we may collect company name, tax ID, invoicing information, and similar details for compliance and billing.
How we collect information
- Directly from you: Information you provide when you register, use, or purchase our services.
- Automatically: Information collected automatically through cookies, log files, and similar technologies.
- Third parties: In some cases, we may obtain information from third-party service providers (for example, identity verification services).
How we use information
We use the information we collect to:- Provide the service: Process API requests and deliver large language model (LLM) access.
- Manage accounts: Create and manage your account and verify your identity.
- Billing and settlement: Process payments, send invoices, manage subscriptions, and issue VAT invoices (for enterprise customers in China).
- Improve the service: Analyze usage patterns and optimize our services and API performance.
- Customer support: Respond to your questions and requests.
- Security: Detect and prevent fraud, abuse, and security threats.
- Communications: Send service notices, updates, and marketing messages (where you have agreed).
Privacy statement
We take user privacy seriously and are committed to protecting your personal information. We do not collect, log, or store any prompt content you send through our API or any response content returned by models. Requests are transmitted directly to model providers with end-to-end encryption and are not stored by us in the middle. We do not disclose your identity information (including IP address and user-agent string) to model providers unless required by law.Sharing of information
We do not sell your personal information. We may share your information in the following situations:- Service providers: With third parties that help us operate our services (such as payment processors, cloud providers, and analytics services).
- Legal compliance: When required by law or in response to lawful requests (such as court orders or subpoenas).
- Protecting rights: When we believe disclosure is necessary to protect the rights and safety of TokenSmind, our users, or the public.
- Business transfers: If TokenSmind is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data security
We implement appropriate technical and organizational measures to protect your personal information, including:- Encryption in transit: All API communication uses TLS/SSL encryption.
- Secure storage: Sensitive data is stored using industry-standard encryption.
- Access controls: Employee access to personal data is strictly limited.
- Regular reviews: We regularly assess and update our security measures.
Data retention
We retain your personal information for as long as needed to fulfill the purposes described in this privacy policy, unless the law requires or permits a longer retention period. When your personal information is no longer needed, we will delete or anonymize it securely.Data storage and international transfers
Our servers and databases are hosted on cloud platforms that meet international security standards. If you are located outside China, please be aware that your information may be transferred to and processed in China. Data protection laws in China may differ from those in your country or region. By using our services, you consent to the transfer and processing of your information in China.API call content
- User input: Prompts and queries sent to large language models (LLMs) through our API.
- Model output: Content generated by large language models (LLMs).
Additional notes on API call content
- We do not use content you send through our API to train our own models or any third-party models.
- We do not proactively review API call content.
- Each model provider sets its own data policies. To understand a specific provider’s practices, refer to its official documentation.
Your rights and choices
You may update certain personal information at any time through our platform’s user interface. If you wish to request deletion of your account and personal data, visit your settings page or contact us using the information below.Cookie policy
We use cookies and similar technologies to provide, secure, and improve our services. Cookies are small text files stored on your device that help remember your preferences and other information. By using our services, you agree to our use of these methods. You can control and delete cookies through your browser settings. Please note that disabling cookies may affect some features of our website.Children’s privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected such information, contact us immediately and we will take steps to delete it.Changes to this privacy policy
We may update this privacy policy from time to time without prior notice. When we make material changes, we will post a notice on our website and update the “Last updated” date at the top of the policy. Your continued use of our services after changes are posted means you accept and agree to those changes. We encourage you to review this privacy policy periodically to stay informed about how we protect your information.Governing law
This privacy policy is governed by the laws of the People’s Republic of China. Any dispute arising from or relating to this privacy policy shall be submitted to the competent people’s court in Shenzhen with jurisdiction.Termination
We may terminate your use of the services at any time for any reason (including breach of the terms of service) and will notify you. You may terminate your use at any time by stopping use of our services. After termination, all rights and obligations cease except those that by their nature should survive, including but not limited to ownership provisions, disclaimers, limitations of liability, and dispute resolution provisions.Contact us
If you have questions, comments, or requests regarding this privacy policy, contact us:- Business: leon@tokensmind.ai